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Return My Old Device

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I received my new device, now what?

Please ensure you are satisfied with your replacement device before you drop your old one in the mail. We will not be able to return your original device back to you once it has been shipped back to us. You have 5 business days starting after the dat

Can I send my old device before I receive my Swap device?

No, please hold on to your old device until your new one arrives.

What happens if I forget to return my old device?

You must send  your old device back to us no later than five business days after receiving your new device to avoid an additional fee up to the value of the iPhone and/or AirPods you received. If you have any questions or concerns, please reach out t