How do I know if my iPhone is eligible for a Swap?Updated a year ago
While we would love for all iPhones to be eligible for our swap, please make sure to review our eligibility requirements carefully.
If your iPhone is in one or more of the following conditions, you are not eligible for our swap exchange.
✘ Front screen, back cover or camera is cracked
✘ Home button is non-functioning
✘ Face ID is non-functioning
✘ iPhone is water damaged
✘ Camera or microphone is non-functioning
✘ You have an outstanding balance on your current device repayment (if you are unsure please contact your carrier)
What happens if I send in a device that does not qualify? Sending in a device that does not qualify will result in fees up to the value of necessary repairs. If you are unsure about the condition of your device, please contact us over chat or with photos at [email protected]
My device does not qualify, now what? If your device does not qualify for our swap, we will gladly Recycle it for you!