AirPod Swap

How does the AirPod Swap work?

The AirPod Swap is a one-for-one exchange of your current AirPods for a pair of the same generation with restored battery life.Step 1: Determine your eligibility. Step 2: Choose the AirPod Swap you would like to participate in.Step 2: Select the gene

How do I know if my AirPods are eligible for a swap?

While we would love for all AirPods to be eligible for our swap, please make sure to review our eligibility requirements carefully. If your AirPods are in one or more of the following conditions, you are not eligible for our swap exchange. ✘ Broken o

Which AirPod generations do you accept?

We currently accept AirPod Generation 1 & 2. If you would like AirPod Pros, you can join the waitlist here and be notified when that service is available.

How do I know which AirPods generation I have?

To identify your AirPods generation, you will need to grab your charging case. Choose 1st Gen if your indicator light is under the lid on your charging case. Choose 2nd Gen if your indicator light is on the front side of your charging case. You can a

My AirPods disconnect frequently. Will fixing the batteries resolve this?

Yes! Our AirPod swap will help resolve a bunch of other issues as well: AirPods dying fast? Low volume? Disconnecting frequently? Dirty or filled with earwax? AirPods sitting in a drawer collecting dust? We've got you covered.

How do I know if my charging case is the problem?

Good question!Signs your charging case is likely the issue:1. Your AirPod buds cannot charge to 100% in your charging case.2. Your friend's AirPods do not work in your charging case.3. Your charging case is water damaged.4. Your charging case has cor

My AirPods have a serial number 1, do these qualify for the swap program?

Yes, AirPods with serial number 1 are replacement units that you will receive when you replace existing AirPods directly from Apple. You may have previously claimed warranty from defects or replaced them under AppleCare programs.

Do you have an AirPods Pro Swap?

Not yet, join the waitlist here!

The AirPods I receive are pre-owned, how are they cleaned?

✓ Ultrasonic Micro Removal✓ Suction of Dirt and Organic Debris✓ Medical Grade Solution Treatment✓ Industrial Grade Low Temperature Sterilization (UVC)✓ No-touch Packaging

The AirPods I receive are pre-owned, how are they cleaned?

✓ Ultrasonic Micro Removal✓ Suction of Dirt and Organic Debris✓ Medical Grade Solution Treatment✓ Industrial Grade Low Temperature Sterilization (UVC)✓ No-touch Packaging

What is the quality of the Airpods I receive?

Casing: Professionally cleaned, free from cracks and significant blemishesHardware:100% fully functional and testedBattery Life: Restored to 100% battery life